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FAQ

Frequently asked questions

Everything you need to know about MyTab — whether you’re heading out tonight or running the room.

For Guests

FAQs for our guests

What is MyTab?

MyTab is the real-time social access platform for the spontaneous world. Unlike traditional reservation apps built for rigid dining plans weeks in advance, MyTab helps you discover premier local spots based on your current mood and unlocks immediate, last-minute entry right when you arrive.

How does the AI Mood Search work?

Simply type exactly what you're in the mood for into our conversational AI search bar (e.g., “lively outdoor weekend brunch with live music” or “dimly-lit standing lounge near Soho”). MyTab instantly scans nearby partner venues and aggregates the ones matching your exact real-time social atmosphere.

What is Priority Access?

When the city’s top hotspots hit maximum capacity, MyTab’s Priority Access lets you bypass long lines and walk-in rejections. You get immediate, guaranteed entry into packed spaces and standing room environments on demand.

How do Mobile Group Tabs work?

When you arrive at a venue, you can open a secure running tab right from your phone. You can track your spending, easily split the bill with friends, and settle up instantly when you are ready to leave. No handing over your physical credit card to a busy bartender, and no waiting around for a paper check.

Who owns the customer and platform data?

Your data privacy and asset structure are fully protected. While our integrated global payment gateway framework handles secure, tokenized payment processing routing, Tapitab retains 100% exclusive legal ownership of all native app user profiles, behavioral analytics, and loyalty metrics.

For Venue Operators

FAQs for venue operators

How does MyTab optimize our peak capacity?

MyTab acts as a powerful yield-management engine. During standard operating hours, guests submit traditional digital requests. During high-traffic windows when your room hits maximum capacity, the platform activates premium Priority Access tiers — allowing you to lock in guaranteed upfront spend commitments when your real estate is at its highest financial premium.

What is Real-Time Customer Intelligence?

Our platform equips your floor staff and bartenders with a specialized “10-Second Rule” analytics panel on their dedicated handheld devices. When a guest checks in, scanning their QR code instantly reveals plain-English insights detailing their network-wide loyalty tier (Reserve, Signature, Premium), purchasing patterns, seasonal behavior shifts, and overall generosity.

How does MyTab eliminate walkaway and tab abandonment risks?

MyTab completely removes the traditional “unpaid walkaway risk” by utilizing secure, automated mobile-wallet pre-authorization guardrails. If a group walks out at the end of the night without closing out, our backend payment engine securely handles automated checkout routing, bypassing legacy POS throughput bottlenecks.

Still have questions?

Our team is happy to help — whether you’re a guest or a venue looking to get started.